FAQ

What payment methods do you accept?

Check out our payment options here!

Do you offer free shipping?

Yes, we offer free shipping within the United Kingdom. See our shipping policy for more information.  

What is your return policy?

You can find our return policy here. 

When will I receive my refund after returning my product?

Once we approve the return, you will receive your refund within 5 days. See our return policy for more information.  

How can I track my order?

You can track your order via our Order Tracking page . 

Do you ship internationally?

No, we currently only deliver to United Kingdom.

What happens if I receive a defective product?

Don't worry, if you receive a defective product we will replace it for free, but you must notify us and return your product within 14 days. Check our return policy for more information  

Can I cancel my order after placing it?

We offer a 24 hour cancellation period after placing your order. If you change your mind within this time, please let us know and we will cancel your order.

How to contact customer service?

You can contact our customer service team by visiting our contact page where you can complete and submit a contact form, or you can send us an email.

How do I know if an item is in stock?

If you can add an item to your cart, it is in stock and ready to ship to you.

Do you have a physical store I can visit?

We are an online store, which allows us to offer our customers the best prices and selection.

Can I order in bulk for my business or organization?

Yes, it is possible! Contact our customer service for more information on bulk orders.

How long will it take to receive my order?

You can check our shipping policy for more information.

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